Refund and Returns Policy

Refund and Returns Policy

Transit claim, damages and refund policy

Unboxing video: All claims for transit damages, and refund claims require an unboxing video immediately after receiving the parcel. Please take the video from the time of opening the outer courier covers, without any breaks or pauses and please make sure that the item is in focus and clear in the video.

In case of any transit damages, we will be refunding the shipping charges collected during the checkout to the customer and TFS will dispatch a replacement product as soon as we receive the damaged product. Only in case of products that are not in stock, a refund will be initiated and that takes 2-4 business day for the amount to be reflected in the customers bank account. All refunds will be made via the same mode of payment.

In case of free shipping was made to the customer, courier charges for returning the product has to be borne by the customer and the replacement item will be dispatched free of cost from us.

Additional note on refunds:

For any additional queries, please feel free to reach out to