Shipping and Delivery

Timelines currently for domestic orders include – 2 to 3 ‘WORKING days’ to process, quality check and pack, and a maximum of 5 to 7 ‘working days’ for delivery. For domestic shipping you will receive an email with the tracking number once dispatched, so please mark all emails from ‘The Festive Store or TFS, as ‘Not Spam’. Rest assured, you will not be put on any mailing lists and advertising databases and the only email communication that you will receive from TFS will always be related to your orders.

Please note : Unboxing video without pauses/cuts is compulsory to claim any damage.

Please note that our existing contract with our delivery partners entitles delivery to be attempted to the recipient location up to 2 – 3 times. Please make sure that the phone number that you have provided for delivery/dispatch is valid and reachable during normal delivery times. Beyond the specified limit of trying to deliver the parcel at the mentioned address by the customer, the parcel will be shipped back to the sender, and a reship request can be raised by the receiver again as long as the return and the reshipping costs can be borne by the receiver. Refunds cannot be issued in such cases.

Please note that in case of any natural calamities/disasters, riots and instances of social unrest and/or other ‘Acts of god’ the delivery can be hampered, delayed or even cancelled and in such cases updates will be shared by our team with you.

INTERNATIONAL SHIPPING : Shipping costs for all orders  upto 1kg starts from Rs.2,000/- across the globe through either FedEx / DHL depending on the country. Order dispatch time ranges from 3-4 business days excluding holidays and weekends, tracking time is 2-3 business days one dispatched, and receiving time 10-12 business days once dispatched. 

Please note that in case there are any additionally applicable tariffs or charges that are levied by your country by the time the consignment reaches you, those charges have to be borne by you before taking delivery. 

Tariffs and additional information for US shipments

In regards to orders received for the USA on The Festive Store, We would like to bring to your attention that the US administration is Suspending Duty-Free De Minimis Treatment for All Countries, which eliminates de minimis entry (i.e., duty-free entry into the United States of shipments valued at $800 or less) effective 30-07-2025. It is also noted that the enforcement of this suspension will start, on or after 12:01 a.m. eastern daylight time on August 29, 2025 as per the latest information available online during the time of this publication.  

In view of all these very sudden and unforeseen changes happening with high frequency, we would like to inform our US clients that in case there are any applicable tariffs or charges by the time the consignment reaches you, those charges have to be borne by you before taking delivery.

 

Our current domestic delivery partners are DTDC couriers and for pincodes that are not serviceable through DTDC, shipments will be sent through India Post.

‘Working days’ refer to business days and exclude Weekends, National and Local holidays.

Shipping costs will be calculated as per the Pincode during checkout.